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Delivery

The Pole Company Delivery Information

Delivery Costs

All orders over £85 (Inc VAT) are delivered free of charge to addresses in mainland UK. Orders under this amount will be charged £9.50 (Inc VAT).

Lead Delivery Times

Order delivery will take an estimated 2-3 days. For made to order products from the following suppliers Alison Davies, Out of the Fire, Lawson Johnston and The Painted Curtain Pole Company please allow up to 28 days for delivery.

Delivery lead times are based on working days after an order has been submitted (excluding weekends and bank holidays).

Please note: Delivery times cannot always be guaranteed therefore The Pole Company cannot be liable for losses, costs, damages, or expenses incurred by the customer or a third party upon failure to meet an estimated delivery date.

Delivery Procedures

Deliveries will need to be checked and signed for upon arrival. If there is difficulty meeting the delivery the courier will leave specific contact details to rearrange the delivery date. After the second attempt goods will be returned to the supplier and therefore an additional delivery charge will apply for re-delivery.

Please Note: Signing for delivery means the customer is accepting the order has been received in good condition. If the package is damaged then this should be signed for appropriately and The Pole Company notified within 24 hours.

Returns and Exchange

If you are dissatisfied with your products The Pole Company offers a free replacement for notification within 3 days. Please contact us within this time for details of an exchange.

Products that are made to order are not eligible for the 3 day free replacement offer and cannot be exchanged or refunded unless there is a fault.

Silent Gliss products come under a 5 year guarantee. Please contact us for further details.

Returning products should be received in the same condition as they were originally delivered in. Products damaged upon return or removed from their original packaging will not eligible for the exchange policy.

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